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| So you need a website? Needs some questions answered? Look no further. Our Frequently Asked Questions are divided into three categories: Technical Inquiries, General Information & Policies, and Site Features. Click any of the links below, or scroll down, to browse all of our FAQ's. If you have any questions regarding our services, we encourage you to contact us. Customer Service can be reached by e-mail or by phone at 1.877.300.6642. Our reps are available Monday through Friday 9:00am to 6:00pm Eastern Time and Saturday 9:00am to 5:00pm Eastern Time. |
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TECHNICAL INQUIRIES
T.1.What browser should I use for optimal performance on your website?
T.2.Do I need to enable cookies while using your website?
T.3.What if I am having technical problems using your site?
T.4.How do I receive my pop e-mail messages?
T.5.How do I transfer my domain name to point to your servers?
GENERAL INFORMATION
G.1.Is my personal information kept private?
G.2.How will I know if Technoserf Interactive received my online inquiry?
G.3.What if I want to change or cancel a request I have already placed?
G.4.What are my payment options?
G.5.What happens if I am not satisfied with the service?
SITE FEATURES
S.1.How do I browse and search for services on your site?
S.2.How do I become a member?
S.3.Do I have to host my site with Technoserf Interactive if they design it for me?
S.4.Can I subscribe to your SearchAmp program if I am not a member?
S.5.I have subscribed to SearchAmp, but my site is not listed on all of the nine search engines. Why not?
S.6.My stats page seems unclear to me. Do you have descriptions of what each category signifies?
TECHNICAL INQUIRIES
T.1.WHAT BROWSER SHOULD I USE FOR OPTIMAL PERFORMANCE ON
YOUR SITE?
Netscape Navigator or Internet Explorer versions 4.0 or higher work best with our web
site.
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T.2.DO I NEED TO ENABLE COOKIES WHILE USING YOUR website?
Although it is not necessary, to use our website to its fullest capabilities, you must
enable cookies on your computer. Cookies allow us to provide you with a better experience
while visiting our website. Just go to your web browser and make the adjustments in the
settings menu.
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T.3.WHAT IF I AM HAVING TECHNICAL DIFFICULTIES USING YOUR
SITE?
If you experience any technical difficulties within our site, please contact Customer
Service by e-mail or by phone at 1.877.300.6642.
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T.4.HOW DO I RECEIVE MY MY POP e-mail
MESSAGES?
How you receive your POP3 mail depends on which e-mail client you choose. We have
instructions for
Our special webMAIL feature, Microsoft Outlook, Netscape Navigator/Communicator and Eudora Lite/Pro.
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T.5.HOW DO I TRANSFER MY DOMAIN NAME TO POINT TO YOUR SERVERS?
We have provided specific instructions on how to point your domain name to our servers
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GENERAL INFORMATION
G.1.IS MY PERSONAL INFORMATION KEPT PRIVATE?
At Technoserf Interactive, we consider the information you choose to share with us
personal and confidential. We respect and protect your privacy at all times. We will not
sell, share, rent, or trade your personal information to any third party. And that's a
guarantee.
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G.2.HOW WILL I KNOW IF TECHNOSERF INTERACTIVE RECEIVED MY
ONLINE INQUIRY?
Once you place an inquiry with Technoserf Interactive, you will receive an order
confirmation by e-mail within one hour. If you do not receive your order confirmation
within 24 hours, please contact us at our customer service center or call 1.877.300.6642
to confirm that we have received your order.
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G.3.WHAT IF IF WANT TO CHANGE OR CANCEL A REQUEST I HAVE
ALREADY PLACED
If you would like to change or cancel a request that you have already placed, please
contact our customer service center or call 1.877.300.6642.
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G.4.WHAT ARE MY PAYMENT OPTIONS?
Technoserf Interactive accepts personal checks, certified checks, cashier checks and money
orders. Credit card orders will soon be available.
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G.5.WHAT HAPPENS IF I AM NOT SATISFIED WITH THE SERVICE?
It is important to us that you are completely satisfied with your service. That is why we
prepare and confirm with you every web page before we build it. You must give the OK
before we continue to bill you for services. You will not pay for something you don't
want. If for any reason you are not 100% satisfied with your services, we will simply make
sure you are before we go any further. And of course your hosting services will be
reimbursed if for any reason they are not satisfactory.
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SITE FEATURES
S.1.HOW DO I BROWSE AND SEARCH FOR SERVICES ON YOUR SITE?
You have two different browsing and searching capabilities with our site. First, the
conventional way by linking to other pages via image links. Second, you may use our state of the art search box that will reply to any word search you submit. This option will bring you directly to the topic you are looking for.
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S.2.HOW DO I BECOME A MEMBER?
To become a member, all you need to do is utilize any one one of our paid services. Once
you do so, you automatically become one. For example, if we design a site for you, or if
we submit your site to search engines. Keep in mind, as a member you receive our monthly
newsletter and you also become eligible for other services.
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S.3.DO I HAVE TO HOST MY SITE WITH TECHNOSERF
INTERACTIVE IF THEY
DESIGN IT FOR ME?
Absolutely not. You are not committed to host your site with us if we design it for you.
You have the option to do whatever you want with your site once it's developed.
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S.4.CAN I SUBSCRIBE TO YOUR SEARCHAMP PROGRAM IF I AM
NOT A MEMBER?
If you want to utilize out SearchAmp program as a non-member, you may do so. There are
different packages that we provide. You may decide that one package will benefit you more
then the other.
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S.5.I HAVE SUBSCRIBED TO SEARCHAMP, BUT MY SITE IS NOT
LISTED ON ALL
OF THE NINE SEARCH ENGINES. WHY NOT?
Once your site has been accepted into SearchAmp, it may take anywhere from two days to
several months for your site to be listed with the partner sites which use SearchAmp.
(Time frames listed below). We make updates of the available data constantly, but each
partner has their own update schedule. We do guarantee a top twenty listing in at least one
of these major search engines.
1. Hotbot/Lycos = 3 weeks
2. Excite = 1 week
3. AltaVista = 4 to 24 weeks depending on number of links in site
4. Netscape Search = 1 week
5. Snap = 2 days
6. Google = uses the other engines - will vary
7. webcrawler = 2 weeks
8. Yahoo = 12 weeks
9. Infoseek/Go = 6 weeks
10. Open Directory Project = 3 weeks
11. AOL Netfind (dmz) = 3 weeks
12. MSN = 6 weeks
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S.6.MY STATS PAGE SEEMS UNCLEAR TO ME. DO YOU HAVE DESCRIPTIONS OF WHAT EACH CATEGORY SIGNIFIES?
As you already know, this tracking device will accommodate your desire to access your very own website logs including, website usage, stats, hits per page, etc. It will produce highly detailed, easily configurable usage reports for viewing with a standard web browser. To access it just go to "yourdomainname.com/stats". Click here to get the definitions and meanings of our stats listed. |
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